TERMS & POLICIES

TYPES OF ACCOUNTS

No Voucher Ride (NVNR) Account: Cruise Control strongly suggests this type of an account to avoid instances where an individual obtains your account number and fraudulently charges your account for a Cruise Control ride. This type of account prohibits use by anyone not in possession of a pre-printed voucher for your account. Cruise Control will imprint your account number on vouchers and deliver them directly to your office at no cost to you. Then you will be able to have complete control of issuance and total responsibility for the security of these vouchers.

Credit Card Account: A corporate credit card will kept on file and only a signature will be required at the end of the fare. It will then be immediately charged to the credit card on file. Passenger will be asked to verify the last 5 digits of the credit card before signing.

INVOICING
All new accounts are set up on a bi-monthly billing cycle and invoices are generated on the fifteenth and the last day of every month. Weekly and monthly billing cycles can be accommodated at the request of the account.

You will receive a spreadsheet type invoice that will itemize all trips that were taken during that particular billing cycle. All vouchers will be scanned upon receipt at Cruise Control offices prior to undergoing the detailed voucher verification process. Copies of the verified scanned vouchers will be forwarded to you attention with the invoice.

PROCEDURES FOR WAITING TIME

Waiting time for all calls is calculated at thirty-six dollars ($36.00) per hour. If less than one hour, waiting time charges are prorated in five (5) minute increments at three dollars ($3.00) and three dollars ($3.00) for each five minute period thereafter.

All passengers are called back on ASAP (As Soon As Possible) and Reservation calls and given the ETA (Estimated Time OF Arrival) of the vehicle when it is dispatched. When the vehicle is at the pick-up address, and the driver has not made contact with the passenger five (5) minutes after the scheduled pick-up, the passenger will be called back again. Unless waiting is authorized the passenger will be advised that if no contact is made fifteen (15) minutes after the vehicle was dispatched a no show will be incurred.

“ASAP” Calls: No guarantee for ASAP Calls. Cruise Control strongly recommends you make reservations.

“Reservation” Calls: Reservations are dispatched for an on time ETA (Estimated Time of Arrival) and have five (5) minute grace or non-chargeable waiting time period. This is due to all reservations are dispatched well in advance of the scheduled pick-up time.

Chargeable waiting time for reservations will begin five (5) minutes after the scheduled pick-up time at three dollars ($3.00) for each five (5) minute period, and three dollars ($3.00) for each five minute period thereafter.

“Airport” Calls: There is a thirty (30) minute grace or non-chargeable waiting time period from the scheduled arrival time. Standard waiting time pricing procedures begin after thirty (30) minutes.

“Just Send” Calls: No guarantee for “Just Send” Calls. If we are told to “Just Send” the vehicle and do not have a phone number we will hold the vehicle no longer than fifteen (15) minutes unless additional waiting time has been authorized. In any case if we do not make pick-up and the passenger has not called, a no show will be charged to your account.

“No Show” Calls: Whenever a vehicle has been confirmed to a passenger who has not authorized waiting time, and the passenger does not meet the vehicle at the designated pick-up location within the established time period of the pick-up, we will release the car and a no show charge will be incurred. The passenger should not go and meet the vehicle without hearing from us with an ETA. The “No Show” rate in Manhattan and the four boroughs is twelve dollars ($12.00), plus when applicable any waiting time. For no shows not in Manhattan or the four boroughs, the flat rate will apply plus any waiting time, tolls, parking, etc. that is additional will be included.

Vehicles will be held for thirty (30) minutes after the conclusion of an event at a stadium or arena, unless additional waiting time has been authorized. However, waiting time is chargeable as outlined for ASAP and Reservation calls.

Drivers are instructed to get out of their vehicle to find passengers wherever and whenever possible.

Please Note: If there is a difference of opinion on waiting time, please to not argue with the driver! Make a notation on the voucher, initial it and contact our Customer Service Department to have it resolved.

PROCEDURES FOR AIRPORTS

Vehicle Waiting Outside Terminal – Outside reservation at Pre-Designated Pick Up Area: Place advance reservation and designate pick-up area outside the terminal. We will update flight arrival time and dispatch the Cruise Control vehicle to be on time for outside pick-up. Upon landing, we require you to confirm your pickup area and name by calling our office before leaving the terminal. If you do not see your vehicle when you come outside, please wait a few minutes, as the police may not let the vehicle stand there and wait. If the passenger still doesn’t see the vehicle, please have them call our office, and we will assist them in making contact with the vehicle and driver. If the passenger leaves without calling, a no-show will be charged.

Meeting and Greet Reservation – Driver Waiting Inside Terminal at Baggage or Customs with a Sign: Place advance reservation. We will confirm inside terminal meet and greet area, and update the flight arrival time with that airline. The Cruise Control vehicle will be dispatched given adequate time to park their vehicle. After the driver parks the vehicle they will wait inside the terminal at the designated ground transportation meet and greet area with the Cruise Control logo and the passenger’s name on a sign. There is ($10.00) surcharge for this service, plus parking. Waiting time is chargeable if the flight is delayed beyond the updated flight arrival time posted by that airline or if you give a specific time when you would like to be met. For your convenience, waiting time will be charged in conformity with our standard waiting time procedures.

Cruise Control will verify all flight arrival times directly with that airline, but we can not guarantee accuracy of any airline that provides flight arrival information. If a flight arrives earlier than scheduled, the passenger should call our office to advise us of an early arrival. Cruise Control gives a thirty (30) minute grace or non-chargeable waiting time period for all airport pick-ups. Standard Cruise Control waiting policies apply after the thirty (30) minute grace period. Cruise Control vehicles will be held thirty (30) minutes past the updated arrival time. No shows will be given if pick-up is not made at that time, unless you have notified Cruise Control that you want the vehicle to be held longer than the standard waiting time. If you can not find the Cruise Control vehicle or driver, you must notify us by calling our office. We will then be able to assist and direct you to exact location where the vehicle or driver is waiting. Passengers leaving the terminal without calling will be charged as a no show.

SUMMATION

In summation, Cruise Control is the preeminent leader in the luxury sedan ground transportation industry and we will do everything possible to ensure complete satisfaction to our clients.

Cruise Control’s expertise in the luxury ground transportation industry dictates the standard for the high level of service we offer our clients. Cruise Control Limousine & Car Service, LLP, will serve our client, their executives, associates, clients and guests with professional, courteous, reliable, quality, cost effective, luxury ground transportation service.

The return of this request for information from Cruise Control is with the intent t provide luxury sedan ground transportation service. Al information contained in the request for this information is offered in confidence and will remain property of you and Cruise Control.

Cruise Control Limousine & Car Service, LLP, as a vendor will for the length of the agreement will adhere to all obligations and terms of the agreement including but not limited to; guarantee prices and service for the length of the agreement; have no additional charge for reservations out of town pick-ups, out of town package express or opening and maintaining an account; and have a willingness by Cruise Control to provide you, our client, the best luxury ground transportation in the industry with a high degree of professionalism.